RENEWBUY
RenewBuy is an Indian online insurance marketplace that enables consumers to compare, purchase, and renew motor, health, life, and other general insurance policies from multiple insurers. The company operates through a digital platform and a large point-of-sale advisor network, earning revenue primarily from commissions and fees paid by insurance carriers on policies sold. It targets retail customers across India as well as insurance advisors seeking digital tools to manage their business.
- Insurance Software
- Marketplace & Booking Platforms
- Revenue
- $45.0M
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- India
What 16 Arbolus experts think of RENEWBUY
NPS scores skew high, with 70% of responses at 8 or above. Renewal intent is strong: most high and mid spenders plan to renew, though pilot-stage users show some uncertainty. Stickiness is evidenced by a majority in the more than 1 year implementation stage, with positive expert feedback focusing on scalability, productivity gains, and advisor support. Key concerns involve CRM integration and automation depth. Overall Customer Sentiment: Positive
Who reviewed RENEWBUY
- C-Suite 80% (13)
- Director 7% (1)
- Manager 13% (2)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about RENEWBUY.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 16 scored reviews- Promoters 7
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Praised
- Customer Support and Scalability
- Operational Efficiency
- Broad Insurer Network
- AI-Driven Automation
Criticised
- CRM Integration Gaps
- Customization Limits
- Limited Automation and Analytics
- Insufficient Integration
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 71% 7 answers
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by RENEWBUY customers
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