Relay
Relay is a business banking platform that provides FDIC-insured checking accounts, payment processing, and cash management tools for small and medium-sized businesses. The company offers features such as multiple accounts, virtual and physical debit cards, bill pay, and integrations with accounting software, generating revenue through interchange, fees on certain banking services, and partner arrangements. It primarily serves SMBs, accountants, and bookkeepers seeking more automated and transparent cash management than traditional banks.
- Payment Processing
- Spend Management
- Accounting & Bookkeeping Software
- Revenue
- $12.0M
- Employees
- 140
- Founded
- 2018
- Headquarters
- Toronto, Canada
What 12 Arbolus experts think of Relay
Sentiment analysis shows a polarized picture. High NPS scores (9–10) come from some User roles, valuing workflow automation and commerce analytics, while lower scores (3–4) reflect concerns tied to platform longevity and applicability outside the Shopify/CPG segment. Influencers and high spenders show uncertainty or negative renewal intent, notably in health and offboarding customers. There is consistent praise for the automation and analytics features, but worry is dominant around the planned shutdown in September 2026 and the risk this creates for business continuity. Overall Customer Sentiment: Neutral
Who reviewed Relay
- C-Suite 67% (8)
- Director 17% (2)
- Manager 17% (2)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about Relay.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 12 scored reviews- Promoters 4
- Passives 4
- Detractors 4
Cumulative NPS by month
-2 over 3 months- Mar 9
- May 8
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- AI-driven Workflow Alternatives
- Broader Integration Beyond Shopify
- Workflow Portability and Strong Migration Support
- Predictive and Retention-Focused Features
Criticised
- Market Limitation Due to Narrow Focus
- Competitive Threat from AI Solutions
- Loss of Business Due to Platform Shutdown
- Limited Industry Applicability
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Relay customers
Report
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