Roche
Roche is a global healthcare company that develops and manufactures pharmaceuticals and diagnostics, with a focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders. It serves hospitals, laboratories, and healthcare providers worldwide through prescription drugs, in-vitro diagnostics systems, and related services. The company generates revenue primarily from the sale of patented medicines, diagnostic instruments, reagents, and testing solutions.
- Electronic Health Records
- Clinical Trial & Research Software
- Revenue
- $70.0B
- Employees
- 103,000
- Founded
- 1896
- Headquarters
- Basel, Switzerland
What 51 Arbolus experts think of Roche
NPS distribution is skewed positive with 30% giving NPS 10, 25% NPS 9, and most remaining responses between 7 and 9. Renewal intent is predominantly positive among high spend customers and those with implementations lasting more than a year. Most customers report being in the implementation stage >1 year, indicating strong stickiness. Key themes: long-term satisfaction, established integration, and stable renewal outlook.Overall Customer Sentiment: Positive
Who reviewed Roche
- C-Suite 69% (35)
- Director 24% (12)
- Manager 8% (4)
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Sentiment
45 Net Promoter Score, from 51 scored reviews- Promoters 27
- Passives 20
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 31 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 62% 21 answers
- 80% 5 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
Top alternatives
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