Roche Diagnostics
Roche Diagnostics is the diagnostics division of Roche, developing and supplying in vitro diagnostic systems, reagents, and digital solutions for laboratories, hospitals, and point‑of‑care settings worldwide. It provides instruments and tests for clinical chemistry, immunoassays, molecular diagnostics, tissue diagnostics, and diabetes care, generating revenue primarily through equipment sales, consumables, and related services. The business serves healthcare providers, reference labs, and life science researchers to support disease screening, diagnosis, and treatment monitoring.
- Electronic Health Records
- Patient Engagement & Telehealth
- Revenue
- $18.0B
- Employees
- 50,000
- Founded
- 1968
- Headquarters
- Basel, Switzerland
What 5 Arbolus experts think of Roche Diagnostics
NPS scores are predominantly positive, with 60% of respondents rating 8 or higher and the highest rating from an Influencer. Renewal intent is mixed; the only clear response is 'Not Sure' from a high NPS, high spend expert. Most respondents are in the 'More Than 1 Year' stage (over 60%), supporting product stickiness. The remaining have less defined or early-stage implementation. Key sentiment drivers are consistent product delivery and alignment with operational needs, but purchase continuity is not yet strongly committed.Overall Customer Sentiment: Positive
Who reviewed Roche Diagnostics
- C-Suite 50% (3)
- Director 25% (1)
- Manager 25% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 4 months- May 8
- Jun 8
- Jul 7
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 9/10 Average score from undecided customers
Top alternatives
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