Rocket Software
Rocket Software is an enterprise software company that develops, enhances, and supports infrastructure, data, and application modernization solutions for large organizations running on IBM mainframe, IBM i, and other legacy platforms. It helps financial services, government, healthcare, and other enterprises modernize core systems, manage data, and integrate legacy applications with modern architectures through licensed software and related services. The company generates revenue from software licenses, subscriptions, and maintenance and professional services contracts.
- Database & Data Storage
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $500.0M
- Employees
- 1,600
- Founded
- 1990
- Headquarters
- Waltham, United States of America
What 9 Arbolus experts think of Rocket Software
NPS distribution centers around 7-9 (4 out of 9 experts) with outliers at 1 and 6. Renewal intent is mixed: 63% indicate willingness to renew, 13% are not sure, and 13% explicitly will not renew. One high-spend client is offboarding. Stickiness is high for most (more than one year implementation), but renewal risk is non-trivial among key accounts. Key themes: stable user experience, but performance gaps and support issues cited by detractors.Overall Customer Sentiment: Neutral
Who reviewed Rocket Software
- C-Suite 78% (7)
- Director 22% (2)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Nov 9
- Mar 5
- May 6
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 7.6/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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