RWS Group
RWS Group is a global provider of language services and technology, offering translation, localization, intellectual property support, and content management solutions to enterprises, law firms, and public sector organizations. It generates revenue primarily through professional services and software subscriptions that help clients manage multilingual content, regulatory documentation, and global product launches. The company also provides technology platforms for translation management and AI-enabled language workflows.
- IT Consulting & Implementation
- Document Management & E-signature
- Revenue
- $1.0B
- Employees
- 7,500
- Founded
- 1958
- Headquarters
- United Kingdom
What 7 Arbolus experts think of RWS Group
NPS distribution is strong, with 75% of responses at 9 or 10 and the rest at 5 or 6, indicating generally high satisfaction. Renewal intent is robust: 89% report they will renew, with only one 'Not Sure' and no negatives. All respondents have used RWS for more than a year, reflecting customer stickiness. Key sentiment themes include satisfaction with long-term performance, platform reliability, and security fit.Overall Customer Sentiment: Positive
Who reviewed RWS Group
- C-Suite 43% (3)
- Director 43% (3)
- Manager 14% (1)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 1
- Detractors 4
Cumulative NPS by month
-3 over 6 months- May 10
- Jul 10
- Feb 8
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Top alternatives
Most weighed by RWS Group customers
More in Consulting & Professional Services and Workplace & Productivity
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