S&P Global
S&P Global is a financial information and analytics company that provides credit ratings, market data, benchmarks, and research to institutional investors, corporations, governments, and financial institutions worldwide, primarily through subscription-based data platforms and licensing of indices and ratings. Its products support investment decision-making, risk assessment, and capital formation across global markets.
- Revenue
- $13.0B
- Employees
- 39,000
- Founded
- 1860
- Headquarters
- New York City, United States of America
What 119 Arbolus experts think of S&P Global
NPS is strongly skewed positive, with most experts rating S&P Global between 8-10. Renewal intent is high among large organizations and influencers in finance and commodities, especially where S&P is embedded as a standard. Stickiness is significant for multi-year and enterprise deals—over 80% of experts indicate multi-year usage or intent to expand spend. Main sentiment themes include trusted brand, comprehensive solutions, and critical role in decision-making. Some cost and licensing pain points are noted, but overall sentiment remains highly favorable.Overall Customer Sentiment: Positive
Who reviewed S&P Global
- C-Suite 62% (74)
- Director 27% (32)
- Manager 11% (13)
Employer names and spend open in the full report, along with the other 116 customers.
Everything 119 customers told us about S&P Global.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 119 scored reviews- Promoters 52
- Passives 50
- Detractors 17
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 31 across 6 companies.
Praised
- Breadth of Market Coverage
- Comprehensive Integration and Platform
- Trusted Industry Standard
- Automation and Better Integration
Criticised
- Vendor Lock-in and Rigid Contracts
- AI-Enhanced Competitors
- Cost-Driven Vendor Switching
- Customization Requires Extra Spend
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 33% 46 answers
- 79% 19 answers
- 50% 8 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 5.6/10 Average score from customers not renewing
Top alternatives
Most weighed by S&P Global customers
Report
More in Data & Analytics and Security & Compliance
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