Sagacity Solutions, Ltd.
Sagacity Solutions is a UK-based data and analytics consultancy that helps utilities, telecoms, financial services and other consumer-facing organisations improve customer value, reduce bad debt and optimise revenue through data-driven insight and operational solutions. The company provides services and software for data management, customer analytics, revenue assurance, collections optimisation and customer experience improvement. It generates revenue through consulting engagements, managed services and recurring fees for its analytics platforms and solutions.
- Business Process Management
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2005
- Headquarters
- Londonderry County Borough, United Kingdom
What 15 Arbolus experts think of Sagacity Solutions, Ltd.
NPS is high, skewed towards Promoters (NPS 9-10) among high spend/strategic clients. Renewal intent is strong but some decision-makers remain cautious due to cost and implementation flexibility. Stickiness is reinforced by the tool's integration in operational workflows and regulatory obligations. Key positive themes: trusted data quality, quick deployment, and tangible operational outcomes. Key concerns include manual processes and price sensitivity.Overall Customer Sentiment: Positive
Who reviewed Sagacity Solutions, Ltd.
- C-Suite 73% (11)
- Director 20% (3)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Sagacity Solutions, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 15 scored reviews- Promoters 7
- Passives 6
- Detractors 2
Cumulative NPS by month
-2 over 5 months- May 10
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Praised
- Sector Expertise and Operational Focus
- Rapid Deployment and Immediate Value
- Consistent and Reliable Data Delivery
- Revenue and Compliance Value
Criticised
- Advanced Analytics and User Experience Gaps
- Cost Concerns and ROI Proof
- Manual Processes Slow Workflows
- Manual Workflow Risk
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 40% 10 answers
- 50% 2 answers
- 0% 1 answer
- 9.2/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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