SendGrid
SendGrid, now part of Twilio, provides a cloud-based email delivery platform that enables businesses to send transactional and marketing emails at scale with high deliverability. The company offers APIs, SMTP relay, and related tools for email design, analytics, and infrastructure management, serving developers, digital businesses, and enterprises on a subscription and usage-based pricing model.
- Marketing Automation
- Email Marketing
- API Management & Integration
- Revenue
- $200.0M
- Employees
- 500
- Founded
- 2009
- Headquarters
- Denver, United States of America
What 79 Arbolus experts think of SendGrid
NPS distribution shows a majority of scores between 7 and 10, indicating strong promoter sentiment among both Users and Influencers, especially at high spend levels and with mature implementations. Renewal intent is high among large customers with critical transactional needs, though some mid-tier users report no differentiation and are open to alternatives. Stickiness increases with implementation maturity. Key themes in expert feedback are simplicity of integration, scalability, solid but expensive deliverability, and some frustration with support and shared IP reputation issues.Overall Customer Sentiment: Positive
Who reviewed SendGrid
- C-Suite 73% (58)
- Director 15% (12)
- Manager 12% (9)
Employer names and spend open in the full report, along with the other 76 customers.
Everything 79 customers told us about SendGrid.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 78 scored reviews- Promoters 34
- Passives 30
- Detractors 14
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 30 across 9 companies.
Praised
- Personalization and Integration Improvements
- AI-Driven Workflow Optimization
- Enhanced Analytics and Automation
- Simple and Flexible Integration
Criticised
- Shared Infrastructure Challenges
- Vendor Switching on Deliverability or Pricing
- Competition Offering Lower Cost or Better Support
- Limited Differentiation and Strategic Value
What customers say
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 81% 31 answers
- 83% 6 answers
- 50% 2 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SendGrid customers
Report
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