ServiceNow Creator Workflows
ServiceNow Creator Workflows is a low-code application development and workflow automation offering within the ServiceNow platform that enables organizations to build custom apps, digitize manual processes, and extend ServiceNow beyond IT use cases. It targets enterprise and mid-market businesses looking to empower both professional and citizen developers to create workflow-driven applications on a single data model. Revenue is generated through subscription licensing to the broader ServiceNow platform and add-on Creator Workflows entitlements.
- No-Code & Low-Code Platforms
- Workflow Automation
- Business Process Management
- Revenue
- $9.2B
- Employees
- 22,000
- Founded
- 2018
- Headquarters
- Santa Clara, United States of America
What 195 Arbolus experts think of ServiceNow Creator Workflows
NPS scores range widely but lean strongly positive, with over 35% of responses at NPS 9 or 10 and a significant concentration at 8–10. Renewal intent is high among high-spend and Influencer segments, while cost and complexity drive mixed sentiment among certain Users. Most respondents are in mature or more-than-one-year implementation stages, indicating high stickiness and process integration. Key themes include robust automation and governance, ease of integration, but also cost sensitivity and complexity for less demanding use cases.Overall Customer Sentiment: Positive
Who reviewed ServiceNow Creator Workflows
- C-Suite 71% (138)
- Director 22% (43)
- Manager 7% (14)
Employer names and spend open in the full report, along with the other 192 customers.
Everything 195 customers told us about ServiceNow Creator Workflows.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 194 scored reviews- Promoters 126
- Passives 50
- Detractors 18
Cumulative NPS by month
-1 over 5 months- May 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 35 across 6 companies.
Praised
- Enterprise Governance and Security
- Rapid Application Development
- Workflow Automation and Integration
- Cost Optimization and Tool Consolidation
Criticised
- Licensing and Cost Concerns
- Platform Complexity for Simple Workflows
- Need for Specialist Resources
- Risk of Platform Over-Complexity
What customers say
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 75% 56 answers
- 83% 18 answers
- 100% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by ServiceNow Creator Workflows customers
Report
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