Signifyd
Signifyd provides an e-commerce fraud protection and chargeback guarantee platform that uses machine learning and transaction data to identify fraudulent orders and protect online merchants from payment risk. The company serves retailers and brands globally, primarily monetizing through software and transaction-based fees tied to fraud protection and guaranteed order approvals.
- Fraud Detection & Prevention
- Payment Processing
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 2011
- Headquarters
- San Jose, United States of America
What 18 Arbolus experts think of Signifyd
NPS responses are strongly positive: 56% of experts provided NPS scores between 8–10, indicating promoters, with only a few respondents at 6 or 7. 70% of experts indicated a clear intent to renew, particularly those with more than one year of implementation and high spend. Stickiness analysis shows 62% have implemented for more than one year; pilot or offboarding instances are rare. The quantitative data suggests high satisfaction among core user groups, with some uncertainty in pilot and new implementations.Overall Customer Sentiment: Positive
Who reviewed Signifyd
- C-Suite 56% (10)
- Director 33% (6)
- Manager 11% (2)
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Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 6
- Passives 9
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Feb 8
- Apr 8
- Jan 8
- Mar 8
- Apr 8
- Jun 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 78% 9 answers
- 25% 4 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
Top alternatives
Most weighed by Signifyd customers
More in Security & Compliance and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Signifyd
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