SITA
SITA is an air transport industry IT and communications provider that develops and operates software, network, and data solutions for airlines, airports, ground handlers, and border agencies worldwide. Its portfolio includes passenger processing, baggage management, airport operations, border management, and aircraft connectivity services delivered on a managed, often transaction-based model. The company generates revenue through long-term technology and managed services contracts with aviation and government customers.
- Aviation & Aerospace Software
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $1.6B
- Employees
- 4,800
- Founded
- 1949
- Headquarters
- Switzerland
What 17 Arbolus experts think of SITA
NPS distribution is strongly positive with 71% of responses being 8 or above. Renewal intent is high, especially among high spenders; almost all Influencers intend to renew, with the exception of one. Most customers are at an established usage stage, with only one respondent in pilot. Key themes include satisfaction with integration and operational reliability.Overall Customer Sentiment: Positive
Who reviewed SITA
- C-Suite 59% (10)
- Director 24% (4)
- Manager 18% (3)
Employer names and spend open once the report publishes.
Tell us when the SITA report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
41 Net Promoter Score, from 17 scored reviews- Promoters 9
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Jan 9
- Feb 8
- Apr 9
- Jun 9
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 71% 7 answers
- 100% 4 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by SITA customers
More in IT Infrastructure & Cloud and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use SITA
Do you use SITA at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 17 customers of SITA have already contributed
Takes a few minutes. Your identity stays anonymous.