Slalom
Slalom is a global business and technology consulting firm that helps enterprises design and implement digital, data, cloud, and organizational transformation initiatives, primarily leveraging platforms such as AWS, Microsoft, Salesforce, and Google Cloud. The company generates revenue through consulting projects, systems integration, and managed services across industries including financial services, healthcare, retail, and technology.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $3.5B
- Employees
- 18,000
- Founded
- 2001
- Headquarters
- Seattle, United States of America
What 29 Arbolus experts think of Slalom
NPS across customers is high (mean 8.6), with over 60% giving ratings of 9 or higher, indicating strong satisfaction. However, 33% express 'Not Sure' or 'No' for renewal intent, particularly among Influencers with high spend. Most users are in the 'MoreThan1Year' implementation stage, suggesting established customer relationships but moderate churn risk. Key themes are high baseline satisfaction, but uncertainty around long-term commitment and pricing value.Overall Customer Sentiment: Positive
Who reviewed Slalom
- C-Suite 79% (23)
- Director 21% (6)
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Sentiment
41 Net Promoter Score, from 29 scored reviews- Promoters 14
- Passives 13
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 41 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 53% 17 answers
- 75% 4 answers
- 8.7/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
Top alternatives
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