Sunwave
Sunwave is a software company that provides an integrated electronic health record (EHR), customer relationship management (CRM), billing, and revenue cycle management platform for behavioral health and addiction treatment providers. Its cloud-based system supports clinical documentation, admissions and marketing workflows, scheduling, and claims management to help treatment centers manage operations and reimbursement. Sunwave generates revenue through subscription fees and related implementation and support services for healthcare organizations.
- Electronic Health Records
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $15.0M
- Employees
- 120
- Founded
- 2014
- Headquarters
- Boca Raton, United States of America
What 9 Arbolus experts think of Sunwave
NPS scores are distributed across the spectrum: 1 response at 10 (promoter), several at 7-8 (passives), and one at 2 (detractor). Renewal intent is mixed: 43% express uncertainty while 14% confirm renewal. Implementation stage shows a spread, with pilot, more than one year, and offboarding phases each represented. Key themes include sentiment correlating with implementation maturity and high spend correlating with higher uncertainty. Overall Customer Sentiment: Neutral
Who reviewed Sunwave
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 7
- Mar 7
- May 6
- Jul 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 20% 5 answers
- 7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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