SUPEROPS
SuperOps is a software company that provides a cloud-native professional services automation (PSA) and remote monitoring and management (RMM) platform for managed service providers (MSPs). Its product helps IT service companies manage tickets, assets, client documentation, projects, and billing while monitoring and maintaining client endpoints. The company generates revenue through subscription-based SaaS plans targeted at small and mid-sized MSPs.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $7.0M
- Employees
- 120
- Founded
- 2020
- Headquarters
- Chennai, India
What 10 Arbolus experts think of SUPEROPS
The NPS distribution shows a range from 6 to 9, with an average in the upper-neutral to low-positive range; 44% provide NPS of 8 or above. 33% of responses show definitive renewal intent, with another 33% indicating uncertainty, and 22% planning not to renew. Stickiness analysis reveals 56% in advanced deployment stages (>1 year), but pilot and offboarding signals suggest moderate churn risk remains. Large spenders skew more positive on both NPS and renewal. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed SUPEROPS
- C-Suite 67% (7)
- Director 11% (1)
- Manager 22% (2)
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Sentiment
-33 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 4
- Detractors 4
Cumulative NPS by month
-1 over 5 months- Jan 8
- Apr 8
- Feb 8
- Mar 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 33% 6 answers
- 0% 1 answer
- 100% 1 answer
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by SUPEROPS customers
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
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