Syntegon
Syntegon is a global provider of processing and packaging machinery and related services for the food and pharmaceutical industries, offering equipment for filling, sealing, inspection, and handling of solid and liquid products. The company designs, manufactures, and services automated production lines and standalone machines used by manufacturers of medicines, confectionery, baked goods, and other packaged foods. It generates revenue through the sale of capital equipment, aftermarket parts, maintenance, and lifecycle services.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $1.6B
- Employees
- 6,100
- Founded
- 1969
- Headquarters
- Waiblingen, Germany
What 9 Arbolus experts think of Syntegon
NPS scores reflect a strong positive distribution, with 80% of respondents rating Syntegon 9 or 10 and only one user at 6. Renewal intent is confirmed by all high spenders and influencers, while users in lower spend brackets are less vocal about renewals. 78% have adopted Syntegon for more than one year, indicating entrenched usage. Experts consistently reference reliability, service, and sustainability readiness as core strengths. Concerns are limited to cost, proprietary spares, and lead times.Overall Customer Sentiment: Positive
Who reviewed Syntegon
- C-Suite 44% (4)
- Director 22% (2)
- Manager 33% (3)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Syntegon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
66 Net Promoter Score, from 9 scored reviews- Promoters 7
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Dec 10
- Feb 10
- Mar 9
- Jul 9
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Praised
- Regulatory Compliance
- Sustainability Leadership
- Superior Reliability & Support
- Downtime Reduction
Criticised
- Spare Parts Delays
- Innovation Lag
- Reliability Risks
- Long Equipment Lead Times
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 100% 1 answer
- 9.7/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
Report
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