Syrma SGS Technology Limited

syrmasgs.com · Chennai, India

Syrma SGS Technology Limited is an India-based electronics manufacturing services (EMS) company that designs and manufactures printed circuit board assemblies, box-build products, RFID tags, and other electronic components for industrial, automotive, consumer, healthcare, and other OEM customers. It provides end-to-end services including design support, prototyping, mass manufacturing, and supply chain management, generating revenue primarily from contract manufacturing and related engineering services. The company serves both domestic and international clients from multiple manufacturing facilities across India.

Revenue
$260.0M
Employees
4,500
Founded
1978
Headquarters
Chennai, India

What 7 Arbolus experts think of Syrma SGS Technology Limited

NPS scores are in the favorable range, with 57% of respondents rating 8 or higher and one maximum score of 10. Renewal intent diverges: two high spenders are not sure about renewal, while lower spenders express intent to continue. 85% report implementation durations of more than one year, indicating mature deployments and product stickiness. The prevailing sentiment is positive, underpinned by high NPS and long-term use, but renewal uncertainty among high-value accounts suggests areas for closer engagement.Overall Customer Sentiment: Positive

Who reviewed Syrma SGS Technology Limited

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 43% (3)
  • Director 57% (4)
Operations Manager Director NPS 9
Legal Leader C-Suite NPS 8 Undecided
Generalist Generalist Director NPS 9 Will renew

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Sentiment

42 Net Promoter Score, from 7 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 0

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 50% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

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