Tech Mahindra
Tech Mahindra is a global IT services and consulting company that provides application development, infrastructure management, business process outsourcing, and digital transformation services to enterprises across industries such as telecommunications, manufacturing, banking, and healthcare. It generates revenue through long-term outsourcing contracts, project-based consulting, and managed services, often delivered via offshore and nearshore delivery centers. The company is part of the Mahindra Group and serves clients worldwide with a focus on large and mid-market enterprises.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $6.4B
- Employees
- 152,000
- Founded
- 1986
- Headquarters
- Pune, India
What 53 Arbolus experts think of Tech Mahindra
NPS distribution is skewed positive, with 60% of experts scoring 8 or above, and only 15% below 7. Renewal intent is strong among high-spend and long-tenure clients, with more than 80% indicating plans to renew. Stickiness is high, as the majority of customers are at the More Than 1 Year implementation stage. Key quantitative themes include satisfaction with strategic partnership, digital transformation support, and multi-year project continuity.Overall Customer Sentiment: Positive
Who reviewed Tech Mahindra
- C-Suite 63% (33)
- Director 27% (14)
- Manager 10% (5)
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Sentiment
28 Net Promoter Score, from 53 scored reviews- Promoters 22
- Passives 24
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 52 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 67% 24 answers
- 42% 12 answers
- 100% 2 answers
- 8.2/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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