TFS HealthScience
TFS HealthScience is a global contract research organization that provides clinical development, regulatory, and post-marketing services to pharmaceutical, biotechnology, and medical device companies. The company supports clients across the full clinical trial lifecycle, with particular focus on oncology, dermatology, ophthalmology, and other specialty therapeutic areas. It generates revenue through fee-for-service and outsourced clinical research and consulting engagements.
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 800
- Founded
- 1996
- Headquarters
- Lund, Sweden
What 5 Arbolus experts think of TFS HealthScience
NPS scores from six respondents range from 5 to 9, with the majority at 7, indicating overall moderate satisfaction but not strong advocacy. Renewal intent is largely uncertain or negative, with four out of six respondents selecting 'Not Sure' and one indicating 'No,' especially among high-value contracts. Stickiness analysis shows that four out of six experts have been in the MoreThan1Year implementation stage, but this has not translated into strong renewal intent.Key themes include middling satisfaction, lack of strong loyalty, and hesitancy to commit to renewal even after longer-term adoption.Overall Customer Sentiment: Neutral
Who reviewed TFS HealthScience
- C-Suite 40% (2)
- Director 60% (3)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Dec 7
- Jan 7
- May 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 3 answers
- 6.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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