The Estée Lauder Companies Inc.
The Estée Lauder Companies Inc. is a global manufacturer and marketer of skincare, makeup, fragrance, and hair care products sold under a portfolio of prestige brands. It distributes its products through department stores, specialty retailers, travel retail, e-commerce, and its own branded stores to consumers worldwide. The company generates revenue from the sale of these beauty products across multiple channels and geographies.
- Revenue
- $15.9B
- Employees
- 62,000
- Founded
- 1946
- Headquarters
- New York City, United States of America
What 10 Arbolus experts think of The Estée Lauder Companies Inc.
Net Promoter Score (NPS) distribution skews strongly positive, with 78% of responses at 8 or above and several perfect 10s noted. Renewal intent is high among those reporting, particularly for users with over one year of implementation. Stickiness is notable, with the majority of responses reflecting usage for more than one year. The primary theme is long-term customer satisfaction and perceived value.Overall Customer Sentiment: Positive
Who reviewed The Estée Lauder Companies Inc.
- C-Suite 60% (6)
- Director 30% (3)
- Manager 10% (1)
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Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 7
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 9
- Mar 9
- Apr 9
- May 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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