Thoughtworks
Thoughtworks is a global technology consultancy that designs and builds custom software and digital platforms for enterprises across industries. It provides services in agile software development, cloud and data engineering, and digital transformation, helping clients modernize legacy systems and launch new digital products. The company generates revenue through consulting engagements, project-based delivery, and managed services.
- IT Consulting & Implementation
- Custom Software Development
- Cloud Infrastructure & Hosting
- Revenue
- $1.2B
- Employees
- 12,000
- Founded
- 1993
- Headquarters
- Chicago Loop, United States of America
What 30 Arbolus experts think of Thoughtworks
NPS scores are primarily in the 7-9 range, with one Promoter (10) and two clear Detractors (6 and 4). Renewal intent is mixed: 28% Yes, 12% No, and 60% Not Sure. Most are in the MoreThan1Year implementation stage, indicating strong stickiness among long-term customers, but high uncertainty persists on future renewals. The main themes are steady satisfaction with complex delivery, offset by renewal uncertainty and some instances of low advocacy.Overall Customer Sentiment: Neutral
Who reviewed Thoughtworks
- C-Suite 83% (25)
- Director 13% (4)
- Manager 3% (1)
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Sentiment
6 Net Promoter Score, from 30 scored reviews- Promoters 6
- Passives 20
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 27% 22 answers
- 33% 3 answers
- 0% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
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