TRELLO
Trello is a web-based project and work management application that uses boards, lists, and cards to help individuals and teams organize tasks, workflows, and projects. It serves businesses of all sizes as well as individual users, generating revenue through paid subscription tiers that add advanced collaboration, automation, security, and administration features. Trello is part of Atlassian’s suite of collaboration and productivity tools.
- Project & Work Management
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 2010
- Headquarters
- San Francisco, United States of America
What 268 Arbolus experts think of TRELLO
NPS distribution exhibits a broad range, with scores from 2 to 10 and notable clusters around 7–10 suggest general satisfaction for core use cases. Renewal intent is positive among end users citing ease of use, but lower or not sure among IT decision makers and those needing complex features. Most customers are in the MoreThan1Year implementation stage, indicating stickiness, though some negative offboarding sentiment exists tied to reporting and workflow limitations. Expert feedback emphasizes Trello's simplicity and speed of adoption as positives, balanced by concerns regarding lack of reporting and advanced project management capabilities.Overall Customer Sentiment: Positive
Who reviewed TRELLO
- C-Suite 57% (153)
- Director 24% (64)
- Manager 18% (48)
Employer names and spend open in the full report, along with the other 265 customers.
Everything 268 customers told us about TRELLO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
32 Net Promoter Score, from 264 scored reviews- Promoters 116
- Passives 117
- Detractors 31
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 30 across 8 companies.
Praised
- Value for Money
- Visual Workflow and Collaboration
- Ease of Use and Rapid Onboarding
- AI-Powered Automation
Criticised
- Market Pressure from Feature-Rich Alternatives
- Adoption Risk as Teams Outgrow Simplicity
- Competitor Innovation in AI and Automation
- Gaps in Customization and Automation
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 53% 58 answers
- 80% 20 answers
- 50% 10 answers
- 63% 8 answers
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by TRELLO customers
Report
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