Uplight
Uplight is an energy technology company that provides software and data-driven solutions to electric and gas utilities to improve customer engagement, demand-side management, and grid flexibility. Its platform combines customer analytics, personalized energy insights, and program orchestration tools to help utilities reduce peak load, increase program participation, and support decarbonization goals. Uplight generates revenue through SaaS and recurring service contracts with utilities and energy providers.
- Energy & Utilities Operations Software
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 2019
- Headquarters
- Boulder City, United States of America
What 6 Arbolus experts think of Uplight
NPS scores range from 4 to 8, with most scores in the mid-to-high range but no strong promoter scores. 33% of experts are passive (NPS 7–8), 50% are detractors (NPS 4–6), and only one slightly positive NPS (8). Renewal intent is mixed: one confirmed renewal, one non-renewal, and most expressing uncertainty. Implementation stage is mature for the majority—67% have used the tool for more than one year, but mixed stickiness signals remain. Overall sentiment is driven by cautious user optimism tempered by significant uncertainty on future commitments.Neutral
Who reviewed Uplight
- C-Suite 60% (4)
- Director 20% (1)
- Manager 20% (1)
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Sentiment
-50 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Jan 7
- Mar 6
- Apr 6
- May 6
- Jul 6
- Oct 6
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 33 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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