Veradigm
Veradigm is a healthcare technology company that provides electronic health record (EHR) solutions, practice management software, and data and analytics tools to physician practices, payers, life sciences companies, and other healthcare stakeholders. It generates revenue through software licensing and subscriptions, data and analytics services, and related professional and support services. The company focuses on improving clinical workflows, patient engagement, and real-world data insights across the healthcare ecosystem.
- Electronic Health Records
- Patient Engagement & Telehealth
- Clinical Trial & Research Software
- Revenue
- $580.0M
- Employees
- 1,500
- Founded
- 2017
- Headquarters
- Chicago Loop, United States of America
What 35 Arbolus experts think of Veradigm
The NPS distribution for Veradigm is moderately positive, with most scores in the 7–10 range but some detractor scores as low as 1 and 5 from Users expressing frustration with system fit and integration. Renewal intent is split: while some Influencers and Users show clear commitment, others remain unsure or are actively offboarding, especially those in roles with complex value-based care or high interoperability needs. Stickiness is high among long-term Users in ambulatory and research settings, less so with Influencers at large health systems. Key themes in expert feedback are the value in real-world analytics and clinical data, but tempered by dissatisfaction with legacy UI, customization complexity, and integration for value-based or larger enterprise settings. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Veradigm
- C-Suite 74% (26)
- Director 17% (6)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about Veradigm.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 35 scored reviews- Promoters 13
- Passives 17
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 7
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Praised
- Native AI Scribing and Automation
- Cloud Data Sharing and Real-Time Analytics
- Modernized Platform Architecture
- Research and Real-World Evidence Leadership
Criticised
- Rapidly Evolving Competitors and Delayed AI
- Regulatory and Compliance Scrutiny
- Competition with AI-Native Platforms
- Complexity of Customization
What customers say
Renewal intent
Plan to renew 24%Plan to renew, by seniority
- 29% 14 answers
- 0% 2 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Veradigm customers
Report
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