Vercel
Vercel is a cloud platform for frontend developers that provides hosting, serverless functions, and edge infrastructure optimized for frameworks like Next.js and other modern JavaScript frameworks. It serves developers and digital product teams at startups and enterprises, monetizing through usage-based and subscription plans for its managed deployment, collaboration, and performance tooling. The company focuses on simplifying the build, preview, and ship workflow for web applications.
- Cloud Infrastructure & Hosting
- No-Code & Low-Code Platforms
- API Management & Integration
- Revenue
- $160.0M
- Employees
- 900
- Founded
- 2015
- Headquarters
- Walnut Cove, United States of America
What 152 Arbolus experts think of Vercel
NPS distribution is strongly positive with over 50% of users rating 9 or 10, driven by deployment simplicity and developer experience. Most experts anticipate stable or increasing annual spend, reflecting satisfaction with value delivered relative to cost. Sentiment is highest among those with frequent releases and needs for fast prototyping. The majority have implemented Vercel in core workflows for public sites and internal tools, often citing it as critical for efficient delivery. Challenges include cost predictability and occasional vendor lock-in concerns, especially as workloads scale.Overall Customer Sentiment: Positive
Who reviewed Vercel
- C-Suite 63% (96)
- Director 20% (30)
- Manager 18% (27)
Employer names and spend open in the full report, along with the other 149 customers.
Everything 152 customers told us about Vercel.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 152 scored reviews- Promoters 85
- Passives 55
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 50 across 9 companies.
Praised
- Developer Experience Excellence
- Seamless Fast Deployment
- Reliability and Rapid Iteration
- AI-Enhanced End-to-End Platforms
Criticised
- Enterprise Scalability & Governance
- Cost Predictability Challenge
- Vendor Lock-In and Feature Limits
- Cloud Provider Substitution
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 71% 41 answers
- 76% 17 answers
- 75% 8 answers
- 83% 6 answers
- 8.9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Vercel customers
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