Vertiv
Vertiv is a global provider of critical digital infrastructure and continuity solutions for data centers, communication networks, and industrial and commercial facilities. The company designs, manufactures, and services power, thermal management, IT management, and monitoring systems that support always-on computing environments for enterprises, cloud and colocation providers, and telecom operators. Vertiv generates revenue through the sale of hardware, software, and integrated systems, as well as maintenance, professional, and lifecycle services.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $6.8B
- Employees
- 29,000
- Founded
- 2016
- Headquarters
- Westerville, United States of America
What 68 Arbolus experts think of Vertiv
NPS scores are highly positive (majority 8–10), with only a few detractors (NPS 3–6) signaling isolated dissatisfaction. Renewal intent is high, especially among large spenders and long-term users, and stickiness is reinforced by deep integration and mission-critical reliance. Key feedback themes include strong reliability, robust support, and lifecycle value, alongside calls for better software integration and monitoring. Overall Customer Sentiment: Positive
Who reviewed Vertiv
- C-Suite 56% (38)
- Director 29% (20)
- Manager 15% (10)
Employer names and spend open in the full report, along with the other 65 customers.
Everything 68 customers told us about Vertiv.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 68 scored reviews- Promoters 37
- Passives 19
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 33 across 6 companies.
Praised
- Next-Generation Cooling Solutions
- Deeper BMS and Automation Integration
- AI-Driven Predictive Maintenance
- Industry Reputation and Track Record
Criticised
- Project Management and Lead Times
- Software and Monitoring Gaps
- Maintenance and Redundancy Needs
- Service Delays and Parts Availability
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 67% 21 answers
- 67% 9 answers
- 25% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Vertiv customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
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