VMware
VMware is an enterprise software company that provides virtualization, cloud infrastructure, and multi‑cloud management platforms that help organizations run, manage, secure, and connect applications across data centers, public clouds, and edge environments. Its products include server and desktop virtualization, software-defined networking, storage, and modern application platforms, sold primarily to large and mid-sized enterprises through direct sales and channel partners. VMware generates revenue through software licenses, subscriptions, and support and services contracts.
- Cloud Infrastructure & Hosting
- Container & Kubernetes Platforms
- Business Process Management
- Revenue
- $13.0B
- Employees
- 38,000
- Founded
- 1998
- Headquarters
- Palo Alto, United States of America
What 155 Arbolus experts think of VMware
NPS distribution skews positive (range: 0–10), with clusters at both the high and low end reflecting reliability recognition but also deep cost/renewal frustrations. 60% of high spenders report positive renewal intent, although cost-driven attrition and migration are notably on the rise post-Broadcom. Implementation is mature for most customers (>1 year), with driving themes including technical maturity, operational efficiency, and negative sentiment around recent commercial shifts. Overall Customer Sentiment: Neutral
Who reviewed VMware
- C-Suite 66% (102)
- Director 18% (28)
- Manager 16% (25)
Employer names and spend open in the full report, along with the other 152 customers.
Everything 155 customers told us about VMware.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 155 scored reviews- Promoters 57
- Passives 63
- Detractors 35
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 42 across 5 companies.
Praised
- Licensing Simplification to Regain Trust
- AI-driven Operations
- Cloud-Native and Kubernetes Enhancements
- Platform Maturity and Broad Compatibility
Criticised
- Licensing and Pricing Volatility
- Commercial Model Reduces SMB Accessibility
- Cost Unpredictability and Renewal Pressure
- Competitive Alternatives Now Viable
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 37% 76 answers
- 55% 20 answers
- 47% 15 answers
- 75% 12 answers
- 8.4/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by VMware customers
Report
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