Verizon Connect
Verizon Connect is the telematics and fleet management software division of Verizon, providing GPS tracking, driver behavior monitoring, route optimization, compliance tools, and related services to commercial fleets and field service organizations. Its cloud-based platform helps businesses improve safety, efficiency, and asset utilization across vehicles, equipment, and mobile workforces. Verizon Connect generates revenue through subscription-based SaaS and related implementation and support services.
- Field Service Management
- Transportation & Fleet Management
- Asset Performance Management
- Revenue
- $900.0M
- Employees
- 3,500
- Founded
- 2018
- Headquarters
- Atlanta, United States of America
What 12 Arbolus experts think of Verizon Connect
NPS scores display a bimodal distribution, with 30% strongly positive (NPS 9–10) and 20% strongly negative (NPS 1–3), while the remaining share sits in the middle (NPS 6–8). Renewal intent is positive for 50%, negative for 20%, with the rest unsure or not stated. Implementation stickiness is solid: 64% of experts report adopting Verizon Connect for more than 1 year; however, a notable proportion are currently in offboarding (27%). Key themes include satisfaction among long-term low-to-mid spend customers, but churn risk at the top spending tier and among pilot customers.Overall Customer Sentiment: Neutral
Who reviewed Verizon Connect
- C-Suite 67% (8)
- Director 33% (4)
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Sentiment
0 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 2
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Apr 6
- Nov 6
- Feb 6
- May 6
- Jun 6
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 71% 7 answers
- 33% 3 answers
- 8.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
Top alternatives
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