Netlify
Netlify provides a cloud-based web development and deployment platform that automates building, deploying, and hosting modern web applications and static sites. It serves developers, digital teams, and enterprises by offering tools for continuous deployment, serverless functions, edge logic, and content workflows, and generates revenue through subscription plans and usage-based pricing for its platform services.
- Cloud Infrastructure & Hosting
- API Management & Integration
- No-Code & Low-Code Platforms
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 85 Arbolus experts think of Netlify
Netlify's NPS strongly skews positive: 12/34 experts gave a perfect NPS of 10, with ~65% being promoters (9–10), 25% passives (7–8), and detractors (≤6). Renewal intent is high among Influencers and high spenders, with only a few citing uncertainty or planned churn, generally linked to scaling costs or backend needs. Most users are in advanced implementation with 60%+ in use for more than one year and value the mature feature set. Key themes include excellent CI/CD, cost concerns at scale, and occasional limitations for deep backend or enterprise needs.Overall Customer Sentiment: Positive
Who reviewed Netlify
- C-Suite 47% (40)
- Director 14% (12)
- Manager 39% (33)
Employer names and spend open in the full report, along with the other 82 customers.
Everything 85 customers told us about Netlify.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 83 scored reviews- Promoters 50
- Passives 25
- Detractors 8
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 9
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 52 across 6 companies.
Praised
- Cost Efficiency for Lean Teams
- Preview Deployments and Speed
- Streamlined DevOps and Deployment Automation
- Enterprise Access Controls and SSO
Criticised
- Enterprise Customization Limits
- Bandwidth and Credit Overages
- Framework and Feature Gaps
- Competitive Displacement on Framework Support
What customers say
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 71% 14 answers
- 50% 2 answers
- 86% 7 answers
- 100% 4 answers
- 8.9/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Netlify customers
Report
More in IT Infrastructure & Cloud and Development Tools
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