Arbolus Intelligence

VIPR

viprsolutions.com · London, United Kingdom

VIPR Solutions is a technology services firm that provides IT consulting, custom software development, and systems integration for enterprises across industries. The company helps clients design, build, and maintain business applications and digital solutions, typically working on a project basis and ongoing support engagements. Its revenue comes from professional services, implementation projects, and managed solution support contracts.

  • IT Consulting & Implementation
  • Custom Software Development
  • Managed IT & Cloud Services
Listed in
Revenue
$6.0M
Employees
40
Founded
2016
Headquarters
London, United Kingdom

What 18 Arbolus experts think of VIPR

The NPS distribution heavily skews high, with 70% of scores 9 or above and only a few below 8. Renewal intent is strong among high spenders and influencers, especially in insurance roles, though a minority express uncertainty linked to implementation issues. Most users report being in the MoreThan1Year or advanced adoption stage, indicating strong stickiness. Key expert feedback emphasizes high automation, user-friendliness, and workflow support but persistence of initial implementation and reporting challenges. Overall Customer Sentiment: Positive

Who reviewed VIPR

Total customers 18 17 current · 1 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 39% (7)
  • Director 44% (8)
  • Manager 17% (3)
Engineering Engineer Manager NPS 9 Submitted Sep 2026
Generalist Partner C-Suite NPS 6 Undecided Submitted Dec 2025
Executive C-Suite NPS 10 Submitted May 2026

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about VIPR.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

50 Net Promoter Score, from 18 scored reviews
  • Promoters 11
  • Passives 5
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Sep 9
  • Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.

Praised

  • Expand AI and Automation
  • Broaden Global Capabilities
  • Comprehensive AI-Driven Solutions
  • User Experience and Interface

Criticised

  • Implementation-Driven Churn Risk
  • AI-Enabled End-to-End Automation
  • Competitive AI Threat
  • Limited Advanced Reporting Features

What customers say

User Experience and Interface
“I value the easy navigation and strong user interface of VIPR, along with its AI-enabled mapping and validation for faster processing from coverholders to underwriters.”
Comprehensive Automation and Out-of-the-Box Capability
“VIPR delivers everything I need out of the box, allowing configuration with minimal effort, and supports automatic ingestion and complex workflow tracking.”
Dependable Efficiency and Workflow
“I recommend VIPR because it keeps my work organized, is easy to learn, and lets me finish deadlines faster with fewer mistakes due to unified workflow.”

Renewal intent

Plan to renew 64%
  • Will renew 7
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 50% 6 answers
  • Manager 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

Top alternatives

Most weighed by VIPR customers

Report

Customer Report - Oct 2026 Oct 2026 18 + 5

Other companies in both categories with a customer report.

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For people who use VIPR

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