Webex
Webex, a Cisco company, provides cloud-based video conferencing, calling, messaging, webinars, and collaboration software for businesses, enabling distributed teams to meet, communicate, and share content securely across devices. Its products are sold primarily on a subscription basis to organizations of all sizes, often through direct sales, channel partners, and Cisco’s broader collaboration portfolio.
- Communications & Meetings
- Workflow Automation
- Knowledge Management & Collaboration
- Revenue
- $900.0M
- Employees
- 2,500
- Founded
- 1995
- Headquarters
- Santa Clara, United States of America
What 47 Arbolus experts think of Webex
NPS is broadly positive, with several experts scoring Webex between 8-10, reflecting satisfaction with reliability, security, and enterprise features. Renewal intent is highest among large enterprises and those with Cisco environments, while weaker among organizations standardized on Microsoft 365 or preferring alternative integrations. Most users are in mature, long-term usage stages, suggesting stable deployment. Key themes are strong AV quality, stable security, robust hardware integration, and growing AI features, offset by non-enthusiastic sentiment from those prioritizing price or experiencing complexity.Overall Customer Sentiment: Positive
Who reviewed Webex
- C-Suite 39% (18)
- Director 32% (15)
- Manager 30% (14)
Employer names and spend open in the full report, along with the other 44 customers.
Everything 47 customers told us about Webex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 47 scored reviews- Promoters 22
- Passives 12
- Detractors 13
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Praised
- Competitive Differentiation through Innovation
- AI and Workflow Automation Expansion
- Broader Integration and Ecosystem Support
- Integrated Enterprise Platform
Criticised
- Bundled Competition from Teams and Google Meet
- Consolidation to Single Vendor Environments
- Lag in Integration and Admin Simplicity
- Secondary Chat and Collaboration Experience
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 67% 6 answers
- 38% 8 answers
- 100% 4 answers
- 9.3/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Webex customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
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For people who use Webex
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