Wiley
Wiley is a global research and education company that provides academic journals, books, digital learning platforms, and professional development content for researchers, students, educators, and professionals. It generates revenue through subscriptions and open-access publishing services, courseware and learning platforms sold to institutions and learners, and professional content, assessments, and related services for enterprises and individuals.
- Content & Digital Asset Management
- Learning Management
- Knowledge Management & Collaboration
- Revenue
- $1.9B
- Employees
- 8,000
- Founded
- 1807
- Headquarters
- Hoboken, United States of America
What 59 Arbolus experts think of Wiley
The NPS distribution is skewed positively, with 41% Promoters (NPS 9-10), 47% Neutrals (NPS 7-8), and 12% Detractors (NPS 4-6). Renewal intent is strong among high spenders, with all $1M+ accounts confirming intent to renew, while 33% of mid spenders and pilot-stage users are unsure. Stickiness data shows 82% are in MoreThan1Year implementations, indicating high product adoption.Overall Customer Sentiment: Positive
Who reviewed Wiley
- C-Suite 56% (33)
- Director 40% (24)
- Manager 4% (2)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 59 scored reviews- Promoters 24
- Passives 28
- Detractors 7
Cumulative NPS by month
+1 over 3 months- May 7
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 67% 6 answers
- 60% 10 answers
- 8.6/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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