WNS
WNS is a global business process management and technology-enabled services company that provides outsourced operations, analytics, and digital transformation solutions to enterprises across industries such as insurance, travel, banking and financial services, healthcare, utilities, and manufacturing. It delivers services including finance and accounting, customer care, research and analytics, and industry-specific back-office processes, typically under long-term outsourcing and managed services contracts. The company generates revenue through multi-year service agreements, often priced on a per-transaction, per-full-time-equivalent, or outcome-based model.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $1.4B
- Employees
- 60,000
- Founded
- 1996
- Headquarters
- Mumbai, India
What 30 Arbolus experts think of WNS
The NPS distribution skews positive, with more than 20% providing NPS scores of 9 or 10, and the majority in the 7–8 range. Renewal intent is strong among high spenders, with only isolated instances of churn risk. Stickiness is high: over 85% of accounts have been implemented for more than a year, indicating deep platform adoption. Key themes include platform reliability, operational efficiency, and cost management as consistent drivers of satisfaction.Overall Customer Sentiment: Positive
Who reviewed WNS
- C-Suite 83% (25)
- Director 13% (4)
- Manager 3% (1)
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Sentiment
23 Net Promoter Score, from 30 scored reviews- Promoters 10
- Passives 17
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 38% 16 answers
- 100% 2 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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