Worldwide Express
Worldwide Express is a logistics and transportation services provider that offers small parcel, less-than-truckload (LTL), full truckload, and freight brokerage solutions to small and midsize businesses across the United States. The company operates as a non-asset-based third-party logistics provider, aggregating carrier relationships and technology to help customers manage shipping costs and transit times. It generates revenue through freight brokerage fees and contracted shipping services with carrier partners.
- Transportation & Fleet Management
- Procurement & Sourcing
- Revenue
- $2.5B
- Employees
- 1,200
- Founded
- 1995
- Headquarters
- Dallas, United States of America
What 14 Arbolus experts think of Worldwide Express
NPS scores are clustered in the 6-10 range, with an average around 8. Approximately 18% are strong promoters (NPS 10), while most others are passives (NPS 7–8). One detractor (NPS 6) was identified. Renewal intent shows mixed signals: 1 respondent confirmed renewal, 1 respondent said no, while most high spenders are 'not sure' at this stage. Implementation stages are distributed, with a significant portion in pilot, offboarding, or in early adoption phases, affecting overall stickiness. The main theme is broadly positive engagement, but with uncertainty on renewal from high spenders.Overall Customer Sentiment: Neutral
Who reviewed Worldwide Express
- C-Suite 57% (8)
- Director 29% (4)
- Manager 14% (2)
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Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 10
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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