Xeneta AS
Xeneta AS provides a cloud-based ocean and air freight rate benchmarking and market analytics platform that aggregates crowdsourced shipping data from shippers and freight forwarders to give real-time visibility into container and air cargo pricing. The company serves global importers, exporters, logistics providers, and carriers, helping them optimize procurement, contract negotiations, and supply chain decisions through subscription-based software and data services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2012
- Headquarters
- Oslo, Norway
What 15 Arbolus experts think of Xeneta AS
NPS distribution is strongly positive, with 85% of scores at 8 or higher and multiple perfect 10s across both Influencer and User personas. Renewal intent is overwhelmingly strong among high-spend customers: 7 of 8 respondents with stated spend and intent indicate 'Yes' to renewal; the exception (‘No’) comes from a single $200K account. Stickiness is high, with 72% of respondents at more than 1 year of implementation and no evidence of churn from major accounts. The main customer sentiment drivers are trust in data quality and consistent ROI. Overall Customer Sentiment: Positive
Who reviewed Xeneta AS
- C-Suite 73% (11)
- Director 7% (1)
- Manager 20% (3)
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Sentiment
60 Net Promoter Score, from 15 scored reviews- Promoters 10
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- Feb 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 100% 7 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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