Yext
Yext is a software company that provides a cloud-based platform for managing and searching enterprise knowledge across websites, apps, support portals, and internal systems. Its products include site search, knowledge graphs, listings, and reviews management, helping businesses improve customer self-service, digital discovery, and support efficiency. Yext generates revenue through subscription-based SaaS licenses and related services for mid-market and enterprise customers across multiple industries.
- Search & Knowledge Management
- Customer Support & Help Desk
- Marketing Analytics & Attribution
- Revenue
- $400.0M
- Employees
- 1,300
- Founded
- 2006
- Headquarters
- New York City, United States of America
What 44 Arbolus experts think of Yext
NPS scores for Yext range broadly, with several promoters (scores 9–10) citing seamless data syncing and compliance features, but a visible proportion of passives (scores 7–8) and detractors (scores 3–6) expressing concerns over strategic gaps, contract rigidity, and pricing. Renewal intent is mixed: some high spend, long-term users express intention to renew, especially among Influencers, while others in pilot or low-spend stages remain uncertain. Stickiness is higher with long-term implementations and among compliance-sensitive organizations. Key expert feedback stresses operational benefits but notes gaps in overall SEO strategy, contract flexibility, and cost concerns.Overall Customer Sentiment: Neutral
Who reviewed Yext
- C-Suite 68% (30)
- Director 25% (11)
- Manager 7% (3)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about Yext.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 44 scored reviews- Promoters 14
- Passives 19
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Aug 7
- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 6 across 1 companies.
Praised
- Flexible Monthly Contracts
- Enhanced Value for Spend
- Expand Local SEO Strategy Features
- Compliance and Security Assurance
Criticised
- Inflexible Contract Terms
- Competitive Local SEO Tools
- Risks of Feature Gaps
- Annual Contract Requirement
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 36% 14 answers
- 50% 4 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Report
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