Yokogawa
Yokogawa Electric Corporation is a global industrial automation and test and measurement company that provides control systems, field instruments, sensors, and related software and services to process, manufacturing, and energy industries. It generates revenue by selling hardware, software platforms, and engineering services that help customers monitor, control, and optimize plant operations and production. The company also offers lifecycle support, consulting, and digital transformation solutions for industrial customers worldwide.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $3.6B
- Employees
- 18,000
- Founded
- 1915
- Headquarters
- Tokyo, Japan
What 23 Arbolus experts think of Yokogawa
NPS scores are strongly positive, with 33% at 9-10, 50% at 8, and only limited detractor scores (one instance of 3 and one of 5). Renewal intent is high, especially among high-spend and long-tenure users, though some uncertainty exists in lower spend brackets. Stickiness is strong, with the vast majority reporting use for more than one year and frequent indications of platform expansion. A core theme is high satisfaction among large, industrial clients relying on Yokogawa’s integration and reliability.Overall Customer Sentiment: Positive
Who reviewed Yokogawa
- C-Suite 65% (15)
- Director 17% (4)
- Manager 17% (4)
Employer names and spend open once the report publishes.
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Sentiment
39 Net Promoter Score, from 23 scored reviews- Promoters 11
- Passives 10
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 43 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 58% 12 answers
- 50% 2 answers
- 0% 2 answers
- 7.8/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 9.3/10 Average score from customers not renewing
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