Xerox
Xerox is a global technology company that provides print and digital document solutions, including printers, multifunction devices, managed print services, and workflow automation software for businesses and public sector organizations. It generates revenue through the sale and leasing of hardware, consumables, and recurring service and outsourcing contracts that help clients manage documents and related business processes. Xerox also offers IT and digital services focused on workplace productivity and process optimization.
- Managed IT & Cloud Services
- Document Management & E-signature
- Business Process Management
- Revenue
- $7.0B
- Employees
- 20,000
- Founded
- 1906
- Headquarters
- Norwalk, United States of America
What 11 Arbolus experts think of Xerox
NPS scores are high, with the majority ranging between 8-10, signaling strong satisfaction. 67% of respondents with renewal data indicated intent to renew, while 33% were unsure or negative. Most customers are in the MoreThan1Year implementation stage, demonstrating stickiness. Drivers of dissatisfaction or uncertainty are present but spread across a small minority. Overall Customer Sentiment: Positive
Who reviewed Xerox
- C-Suite 82% (9)
- Director 18% (2)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Dec 7
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 6 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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