Arbolus Intelligence

AFAS Software

afas.com · Leusden, Netherlands

AFAS Software is a Dutch software company that develops and sells integrated ERP and business management software for mid-sized organizations, covering finance, HRM, payroll, CRM, and operations. It serves companies, nonprofits, and educational institutions primarily in the Netherlands and Belgium through subscription-based cloud software and related services. The company generates revenue from software licenses, SaaS subscriptions, and implementation and support services.

  • Mid-Market & SMB ERP
  • Enterprise ERP
  • HRIS & Core HR
Listed in
Revenue
$220.0M
Employees
650
Founded
1996
Headquarters
Leusden, Netherlands

What 24 Arbolus experts think of AFAS Software

Overall, expert feedback identifies AFAS Software as a reliable tool that integrates well with existing systems. Summaries highlight stability in implementation, especially in finance and HR workflows. A balanced NPS of seven to eight indicates moderate satisfaction, overshadowed by apprehension regarding potential long-term costs and system inflexibility. While the high adoption metrics correlate with positive renewal intent, sticking points include role-specific dissatisfaction with user interface customization and missed feature gaps in broader ERP capabilities. Key sentiment analysis underscores AFAS's ability to deliver on its core promises with evolving strategic support.Overall Customer Sentiment: Positive

Who reviewed AFAS Software

Total customers 24 22 current · 2 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 76% (18)
  • Director 10% (2)
  • Manager 14% (3)
Executive C-Suite NPS 8 Undecided Submitted Oct 2024
Generalist Generalist Not specified NPS 7 Not renewing Submitted Nov 2025
Strategy Leader Manager NPS 8 Will renew Submitted Jan 2026

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about AFAS Software.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

4 Net Promoter Score, from 24 scored reviews
  • Promoters 5
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.

Praised

  • Enhanced Integration
  • Customization and User Experience
  • Market Expansion
  • Workflow Automation

Criticised

  • System Reliability Concerns
  • Competitive Pressure
  • Innovation Curves
  • Consultancy Dependence

What customers say

Workflow Automation
“Adoption of AFAS has eliminated up to 85% of our manual interventions, positioning us for scalable growth and efficiency.”
Cost Predictability
“AFAS's well-structured licensing and implementation plans keep expenditures predictable, which is critical in our budgeting efforts.”
Integration Capabilities
“The ability of AFAS to interface seamlessly with our systems ensures uninterrupted workflows and raises operational efficiency.”

Renewal intent

Plan to renew 33%
  • Will renew 4
  • Undecided 5
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 33% 9 answers
  • Manager 50% 2 answers
  • Not specified 0% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers
  • 7.3/10 Average score from customers not renewing

Top alternatives

Most weighed by AFAS Software customers

Report

Customer Report - Sep 2026 Sep 2026 24 + 0

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