Alchemer

alchemer.com · Louisville, United States of America

Alchemer is a survey and experience management software company that provides tools for creating, distributing, and analyzing surveys and feedback programs. It serves enterprises, mid-market businesses, and agencies that use customer and employee feedback to inform product, marketing, and operational decisions, generating revenue through SaaS subscriptions and related services. The platform integrates with common business systems to operationalize feedback across workflows and teams.

Product Analytics & Feedback
Marketing Analytics & Attribution
Customer Success Software

Listed in

Revenue: $55.0M
Employees: 260
Founded: 2006
Headquarters: Louisville, United States of America

What 5 Arbolus experts think of Alchemer

NPS scores range from 3 to 9, with both promoters and detractors present. 40% of respondents are unsure about renewal, while 40% intend to renew, and 20% do not plan to renew. Implementation stage data indicates 40% are mature users (>1 year), 20% are new (20% are offboarding, and 20% are unsure. Major themes include varied satisfaction levels, polarized sentiment by spend bracket, and strong renewal polarization.Overall Customer Sentiment: Neutral

Who reviewed Alchemer

Total customers 5 3 current · 2 former

Reviews growth +4 in six months

Seniority of respondents

C-Suite 60% (3)
Director 40% (2)

Strategy Leader Director NPS 8 Undecided Submitted Dec 2025

Executive Director NPS 5 Undecided Submitted Apr 2026

Operations Leader C-Suite NPS 3 Not renewing Submitted May 2026

Employer names and spend open once the report publishes.

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Sentiment

-40 Net Promoter Score, from 5 scored reviews

Promoters 1
Passives 1
Detractors 3

Cumulative NPS by month

-3 over 4 months

Sep 9
Dec 8
Apr 7
May 6

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 1 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%

Will renew 2
Undecided 2
Not renewing 1

Plan to renew, by seniority

C-Suite 67% 3 answers
Director 0% 2 answers

7.5/10 Average score from customers who will renew
6.5/10 Average score from undecided customers
3/10 Average score from customers not renewing

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