Amplitude
Amplitude is a digital analytics platform that helps product, growth, and marketing teams understand user behavior across web and mobile applications to improve acquisition, engagement, and retention. The company offers tools for event-based analytics, experimentation, and customer data management, sold as cloud-based subscriptions to enterprises and digital businesses. It generates revenue through tiered SaaS licensing, usage-based pricing, and related services.
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Marketing Analytics & Attribution
- Revenue
- $270.0M
- Employees
- 800
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 127 Arbolus experts think of Amplitude
NPS scores in the supplied quantitative records range from 0 to 10, with most recorded scores in the 7–10 range and a smaller set of low scores. Among records that state renewal intent, responses include Yes, No, and NotSure; positive intent is common, but uncertainty and non-renewal are present. Implementation is mature for most records, with a smaller group in pilot, under-one-year, offboarding, or unsure stages. Qualitative feedback praises behavioral insight and product decision support while identifying pricing escalation, instrumentation upkeep, and learning complexity as key reservations.Overall Customer Sentiment: Positive
Who reviewed Amplitude
- C-Suite 63% (80)
- Director 23% (29)
- Manager 14% (18)
Employer names and spend open in the full report, along with the other 124 customers.
Everything 127 customers told us about Amplitude.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 127 scored reviews- Promoters 46
- Passives 66
- Detractors 15
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 26 across 11 companies.
Praised
- Conversational Analytics
- Pricing Clarity
- Automated Instrumentation and Governance
- Self-Service Product Insight
Criticised
- Scaling Costs and Renewal Pressure
- Instrumentation Maintenance
- Complexity for Smaller Teams
- Price and Maintenance Displacement
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 63% 48 answers
- 53% 15 answers
- 67% 3 answers
- 50% 6 answers
- 8.1/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Amplitude customers
Report
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
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