Arbolus Intelligence

ARCGIS

esri.es · Madridanos, Spain

Esri España is the Spanish subsidiary of Esri that distributes, implements, and supports ArcGIS geographic information system (GIS) software and related location intelligence solutions for public sector, utilities, transportation, environmental, and commercial customers in Spain, generating revenue through software licensing, cloud subscriptions, training, and professional services.

Listed in
Revenue
$65.0M
Employees
250
Founded
1991
Headquarters
Madridanos, Spain

What 58 Arbolus experts think of ARCGIS

NPS scores are overwhelmingly positive, with most experts rating ArcGIS between 8 and 10 and only isolated lower scores. Renewal intent is high, especially among top spenders and influencers, although mid-tier segments show more uncertainty. Stickiness is reflected in deep, multi-year deployments and expansion into new domains (maintenance, asset management, territorial planning). Key themes are reliability, data integration, and advanced analytics; negatives are high licensing costs and complexity for basic needs. Overall Customer Sentiment: Positive

Who reviewed ARCGIS

Total customers 58 55 current · 3 former
Reviews growth +25 in six months
Seniority of respondents
  • C-Suite 66% (38)
  • Director 15% (9)
  • Manager 19% (11)
Legal Leader Director NPS 8 Will renew Submitted Mar 2026
Other Partner Manager NPS 10 Submitted Mar 2026
Operations Ops C-Suite NPS 10 Will renew Submitted May 2024

Employer names and spend open in the full report, along with the other 55 customers.

Everything 58 customers told us about ARCGIS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

51 Net Promoter Score, from 58 scored reviews
  • Promoters 34
  • Passives 20
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 9
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 42 across 5 companies.

Praised

  • Industry-Leading Scalability and Governance
  • High-Resolution Asset Management
  • Enterprise Reliability and Integration
  • AI-Driven Process Automation

Criticised

  • Pricing and Administrative Complexity
  • Competition from Cloud and AI-First Vendors
  • Learning Curve and User Adoption Risk
  • Implementation and Maintenance Overhead

What customers say

Industry-Leading Scalability and Governance
“The solution’s scalability, user management, and web-based collaboration are unmatched, with robust data governance and integration needed for our enterprise operations.”
High-Resolution Asset Management
“ArcGIS is highly reliable and provides high-resolution mapping for our extensive energy infrastructure, making it easy to use and well-supported, especially with good after-sales service.”
Enterprise Reliability and Integration
“I would recommend ArcGIS to organizations managing complex datasets and workflows because it delivers reliable spatial analysis tools, strong data management, and solid support.”

Renewal intent

Plan to renew 75%
  • Will renew 30
  • Undecided 10
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 81% 27 answers
  • Director 75% 8 answers
  • Manager 50% 4 answers
  • Not specified 0% 1 answer
  • 9.2/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers

Top alternatives

Most weighed by ARCGIS customers

Report

Customer Report - Oct 2026 Oct 2026 58 + 1

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