Artic Wolf
Arctic Wolf is a cybersecurity company that provides managed detection and response, security operations center-as-a-service, and related security monitoring services to mid-market and enterprise organizations. It uses a cloud-native platform and security analysts to monitor networks, endpoints, and cloud environments, helping customers detect, investigate, and respond to threats on a 24/7 basis. The company generates revenue through subscription-based managed security services and associated professional services.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $800.0M
- Employees
- 2,500
- Founded
- 2012
- Headquarters
- Eden Prairie, United States of America
What 20 Arbolus experts think of Artic Wolf
The NPS distribution skews positive with several scores of 9 and 10 from both Influencers and Users, a mid-tier of 6–8, and only one clear detractor. Renewal intent is mostly strong or uncertain and closely tied to service reliability and pricing flexibility. Stickiness is high with most customers in the more than one-year implementation stage and citing deep operational integration. Expert feedback underscores Arctic Wolf's trusted MDR service, effective support, and value for resource-constrained IT/security teams. Pricing, customization for very complex environments, and rigid integration are mentioned as areas for improvement.Positive
Who reviewed Artic Wolf
- C-Suite 84% (17)
- Director 5% (1)
- Manager 11% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Artic Wolf.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 40 across 10 companies.
Praised
- Direct Replacement and Cost Optimization
- Growing Budget Allocations
- Expansion via Additional Use Cases
- Critical for Lean IT Teams and Compliance
Criticised
- Offboarding and Budget Pressure
- AI-Driven Competitive Displacement
- Platform Evolution and Competition
- Limited OT Capabilities
What customers say
Renewal intent
Plan to renew 37%Plan to renew, by seniority
- 40% 15 answers
- 0% 1 answer
- 0% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Artic Wolf customers
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