Assent
Assent provides a SaaS platform that helps manufacturers and complex supply chain companies manage product compliance, ESG, and responsible sourcing data across their supplier networks. Its software centralizes and automates collection, validation, and reporting of information related to regulations such as REACH, RoHS, conflict minerals, and other sustainability and compliance requirements. The company generates revenue through subscriptions and related services for enterprise and mid-market industrial customers.
- GRC & Compliance Automation
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 900
- Founded
- 2010
- Headquarters
- Ottawa, Canada
What 11 Arbolus experts think of Assent
NPS scores are widely distributed, from 3 to 10, showing both strong promoters (40% with NPS ≥9) and detractors (30% with NPS ≤4). Renewal intent is mixed: 33% indicate no intent to renew, 17% plan to renew, and 17% are unsure. The majority of experts report being at the MoreThan1Year implementation stage, with pilots showing lower sentiment. Positive sentiment is strongest among Users in mature implementations, while renewal risk is significant among Influencers at both the pilot and established stages.Overall Customer Sentiment: Neutral
Who reviewed Assent
- C-Suite 60% (7)
- Director 30% (3)
- Manager 10% (1)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
+5 over 5 months- Nov 3
- Mar 8
- Apr 8
- Jul 8
- Aug 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 22 across 10 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 0% 1 answer
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Assent customers
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