Baxter
Baxter International Inc. is a global healthcare company that develops, manufactures, and markets medical products including intravenous solutions, infusion systems, renal care and dialysis products, pharmaceuticals, and surgical care devices for hospitals, clinics, and home-care patients. It serves healthcare providers, governments, and patients worldwide through direct sales and distribution partnerships. The company generates revenue by selling its medical devices, consumables, and related therapies, as well as associated services and support programs.
- Revenue
- $15.0B
- Employees
- 60,000
- Founded
- 1931
- Headquarters
- Deerfield, United States of America
What 39 Arbolus experts think of Baxter
NPS scores range from 1 to 10, with a mean above 7 and a high portion of promoters (NPS 9-10: 12/30, or 40%). Significant positive outcomes are observed among high spenders and long-term users. Renewal intent is strongly positive among those with high or mid-level spend, while lower scores are correlated with recent offboarding. Stickiness is high: the majority report implementation stages of more than 1 year.Overall Customer Sentiment: Positive
Who reviewed Baxter
- C-Suite 58% (23)
- Director 29% (11)
- Manager 13% (5)
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Sentiment
25 Net Promoter Score, from 39 scored reviews- Promoters 17
- Passives 15
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 43% 7 answers
- 75% 8 answers
- 8.8/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 0/10 Average score from customers not renewing
For people who use Baxter
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