BITRIX24
Bitrix24 is a software company that provides an all-in-one business management platform combining CRM, project management, collaboration, contact center, and website tools for small and mid-sized businesses. The company offers its solution via cloud and on-premise subscriptions, generating revenue from paid plans, additional users, and value-added services. Its platform is used by organizations globally to manage sales, communications, and internal workflows in a single system.
- Sales CRM
- Project & Work Management
- Knowledge Management & Collaboration
- Revenue
- $35.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- Moscow, Russian Federation
What 13 Arbolus experts think of BITRIX24
NPS scores skew positive, with the majority of users in the 7–10 range and only a minority below 7. Renewal intent aligns strongly with those who have deployed for over a year, who also record the highest satisfaction. Stickiness is high among experienced users, while pilot-stage influencers show more ambivalence and churn risk. The central sentiment theme is comprehensive feature coverage for low cost, offset by usability friction and reporting limitations. Expert feedback consistently notes that successful adoption requires committed configuration and ongoing training.Overall Customer Sentiment: Positive
Who reviewed BITRIX24
- C-Suite 64% (8)
- Manager 36% (5)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about BITRIX24.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 13 scored reviews- Promoters 7
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Sep 8
- Feb 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Praised
- AI Workflow Automation
- Improved Usability for Faster Adoption
- Reporting and Analytics Enhancements
- On-Premise Flexibility
Criticised
- Partner-Specific Support Risks
- Platform Switching Driven by AI
- Migration Barrier and Churn Risk
- Dense Usability and Training Needs
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by BITRIX24 customers
Report
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