CAPSULE CRM
Capsule CRM provides a cloud-based customer relationship management platform for small and mid-sized businesses, helping users manage contacts, sales pipelines, tasks, and customer communications in a centralized system. The company offers subscription-based software accessed via web and mobile apps, with integrations to email, accounting, and marketing tools. Revenue is generated through tiered SaaS licensing fees charged per user per month.
- Sales CRM
- Revenue
- $9.0M
- Employees
- 70
- Founded
- 2009
- Headquarters
- Manchester, United Kingdom
What 8 Arbolus experts think of CAPSULE CRM
NPS scores are consistently in the 7-9 range, reflecting a generally positive but not highly enthusiastic sentiment among customers. Most respondents describe their renewal intent as Not Sure, except one who clearly intends to renew, suggesting some hesitancy likely driven by concerns about scalability and advanced features. Nearly all users are in the MoreThan1Year implementation stage, indicating good stickiness and established usage. Key feedback themes include appreciation for ease of use, affordability, and alignment with small business needs, but recurring reservations around scalability and depth of integration capabilities. Overall Customer Sentiment: Neutral-Positive
Who reviewed CAPSULE CRM
- C-Suite 50% (4)
- Director 38% (3)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about CAPSULE CRM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Nov 7
- Jun 7
- Sep 6
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 27 across 6 companies.
Praised
- Enabling Global Collaboration
- Progressive Investment for Growth
- Increasing User Licenses with Company Growth
- Affordability and Suitability for SMEs
Criticised
- Switch Triggered by Enterprise Needs
- Integration and Reporting Gaps
- Limited Features for Rapidly Scaling Businesses
- Limited Enterprise Features and Analytics
What customers say
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 0% 3 answers
- 0% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by CAPSULE CRM customers
Report
More in Workplace & Productivity and Sales & CRM
Other companies in both categories with a customer report.
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