CALLREVU
CallRevu provides call tracking, monitoring, and analytics software for automotive dealerships to help them improve phone handling, recover missed sales opportunities, and enhance customer experience. The platform records and analyzes inbound and outbound calls, flags issues, and delivers actionable reporting and alerts to dealership staff and management. CallRevu generates revenue through subscription-based SaaS and related service contracts with auto dealers and dealer groups.
- Business Intelligence & Dashboards
- Customer Support & Help Desk
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2010
- Headquarters
- Timonium, United States of America
What 11 Arbolus experts think of CALLREVU
NPS responses are highly polarized, ranging from 2 (Detractor) to 10 (Promoter), with overall sentiment split between positive User responses and less enthusiastic Influencer feedback. Renewal intent is only specified in 4 cases, with one clear 'Yes,' two definite 'No's and one 'Not Sure,' indicating considerable uncertainty. Most customers are in early implementation stages, with 44% in Pilot and several reporting NotSure or MoreThan1Year, reflecting mixed stickiness and unclear adoption momentum. Key themes include inconsistent value perception and industry-specific adoption hurdles.Overall Customer Sentiment: Neutral
Who reviewed CALLREVU
- C-Suite 78% (9)
- Director 11% (1)
- Manager 11% (1)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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