Arbolus Intelligence

ChatGPT

chatgpt.com · San Francisco, United States of America

ChatGPT is an AI-powered conversational assistant developed and operated by OpenAI, providing natural language understanding and generation capabilities for consumers and businesses. It is delivered primarily as a cloud-based web and mobile application and via APIs that developers and enterprises integrate into their own products and workflows. Revenue is generated through subscription plans for end users and usage-based pricing for API access.

  • Generative AI Platforms
  • Document & Vision AI
Listed in
Revenue
$2.0B
Employees
1,000
Founded
2015
Headquarters
San Francisco, United States of America

What 171 Arbolus experts think of ChatGPT

NPS scores are overwhelmingly positive, with most experts rating 8–10. Renewal intent is strong among high spenders and influencers, indicating robust stickiness and customer loyalty. Implementation stages are primarily 'MoreThan1Year,' with limited churn or offboarding signals. Key expert feedback focuses on productivity gains, broad applicability, and rapid adoption, coupled with a strong willingness to recommend. Pain points include occasional inaccuracies and the need for verification on high-stakes tasks. Overall Customer Sentiment: Positive

Who reviewed ChatGPT

Total customers 171 168 current · 3 former
Reviews growth +171 in six months
Seniority of respondents
  • C-Suite 48% (82)
  • Director 18% (31)
  • Manager 34% (58)
Engineering Manager Not specified NPS 8 Submitted Sep 2026
Not specified Director NPS 8 Submitted Sep 2026
Not specified C-Suite NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 168 customers.

Everything 171 customers told us about ChatGPT.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

69 Net Promoter Score, from 171 scored reviews
  • Promoters 122
  • Passives 45
  • Detractors 4

Praised

  • Custom Workflow Automation
  • Enterprise Integration Expansion
  • Better Tiered Pricing Models
  • Flexible Integration With Workflow

Criticised

  • Customization for Enterprise Workflows
  • Usage Limits and Pricing
  • Requires Manual Verification
  • Erosion by Specialized Competitors

What customers say

Flexible Integration With Workflow
“We adopted ChatGPT because it integrated seamlessly with our existing tools and supported a diverse set of tasks without complex onboarding.”
Productivity and Time Savings
“The main value of ChatGPT is in cutting our drafting and research time by more than half, letting us focus on higher-impact priorities.”
High Versatility Across Use Cases
“ChatGPT's versatility allows me to tackle writing, research, translation, and brainstorming within a single environment, simplifying workflows and saving time.”

Renewal intent

Plan to renew 83%
  • Will renew 29
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 83% 18 answers
  • Director 86% 7 answers
  • Manager 80% 5 answers
  • Not specified 80% 5 answers
  • 9.5/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Top alternatives

Most weighed by ChatGPT customers

Report

Customer Report - Oct 2026 Oct 2026 171 + 81

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