Conductor

conductor.com · New York City, United States of America

Conductor is an enterprise SEO and organic marketing platform that helps brands improve their search visibility, create and optimize content, and measure performance across organic channels. Its SaaS platform and services are used by marketing and digital teams to drive traffic, leads, and revenue from unpaid search and web content. The company generates revenue through subscription licenses and related professional services for mid-market and large enterprises.

  • SEO & Content Marketing
  • Marketing Analytics & Attribution
  • Marketing Automation
Revenue
$90.0M
Employees
550
Founded
2010
Headquarters
New York City, United States of America

What 15 Arbolus experts think of Conductor

NPS distribution shows a range: 20% of responses are promoters (score 9-10), 33% are passives (7-8), and 20% are detractors (≤6). 40% of spenders indicate a definitive renewal intent, 20% are not planning renewal, and 40% are unsure. Implementation stages are mostly at more than one year (67%), signifying established adoption. Key themes are strong loyalty among high spenders and moderate churn risk among low or uncertain spenders.Overall Customer Sentiment: Positive

Who reviewed Conductor

Total customers 15 14 current · 1 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 73% (11)
  • Director 27% (4)
Not specified Director NPS 6
Operations Generalist C-Suite NPS 9 Not renewing
Marketing Leader Director NPS 8 Will renew

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Sentiment

-13 Net Promoter Score, from 15 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 6

Cumulative NPS by month

+0 over 4 months
  • Apr 7
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 8 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 3
  • Undecided 3
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 25% 8 answers
  • Director 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

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